Microsoft 365 · Burlington, Ontario
Microsoft 365 support and administration in Burlington
Tenant administration, security hardening, migration and licence optimization for Burlington organizations running Microsoft 365 — including the controls most tenants pay for and never enable.
What this covers
- Tenant administration and configuration governance
- Security hardening with conditional access and Defender
- Migration from Google Workspace, Exchange or another tenant
- Intune device management and compliance policy
- Third-party backup of mail, files and Teams
- Licence review and cost optimization
01The gap
Most tenants are deployed, not configured
Microsoft 365 is usually set up quickly to get email working, then left in that state for years while the organization grows around it.
The result is predictable: MFA applied inconsistently, legacy authentication still open, sharing links accessible to anyone with the URL, licences assigned to people who left in 2023, retention never configured, and no backup beyond Microsoft's own limited recovery window.
None of that is a Microsoft failing. The platform ships enormously capable security and governance tooling; it simply does not enable it for you, and the licensing you already hold usually covers far more than is switched on.
Our work is to bring the tenant into a documented, hardened and cost-appropriate state, then keep it there as staff, devices and requirements change.
02Services
What we manage
Across Exchange Online, SharePoint, OneDrive, Teams, Entra ID and Intune.
- User, group and licence lifecycle administration
- Conditional access and MFA policy design
- Defender for Office 365 configuration and tuning
- Exchange Online mail flow, connectors and transport rules
- SPF, DKIM and DMARC implementation
- SharePoint and OneDrive structure and permissions
- Teams governance, channels and external access policy
- Intune enrolment, compliance and application deployment
- Retention, litigation hold and eDiscovery configuration
- Third-party backup for mail, files, SharePoint and Teams
- Tenant-to-tenant migration for mergers and divestitures
- Secure Score review and ongoing improvement
03Migration
How migrations are delivered
Email migrations are judged entirely on whether staff notice. The sequence below is what keeps that answer no.
Discovery
Mailbox sizes, shared and resource mailboxes, distribution lists, public folders, file shares, application relays and every system that sends mail on your behalf.
Tenant preparation
Domains verified, identity model decided, licensing assigned, security baseline applied before a single mailbox moves.
Pilot
A representative group is migrated first, including the hardest cases — large mailboxes, shared calendars and mobile-heavy users.
Staged migration
Users move in scheduled batches with coexistence so mail flow, calendars and free/busy continue working across both platforms.
Cutover
MX records switched at an agreed time with monitoring on mail flow and a documented rollback if delivery misbehaves.
Post-migration support
Onsite or remote floor support through the first days, plus cleanup of relays, legacy connectors and decommissioned systems.
FAQCommon questions
Questions Burlington organizations ask
Does Microsoft back up our Microsoft 365 data?
Not in the way most organizations assume. Microsoft guarantees service availability and provides limited retention and recycle-bin recovery, but protecting your data against deletion, ransomware and departed-employee loss is explicitly the customer's responsibility. Third-party backup of Exchange, SharePoint, OneDrive and Teams is a separate control.
Are we over-licensed?
Very often. Common findings are licences assigned to departed staff, premium licences for users who need none, duplicate third-party tools already included in the plan you hold, and Business Premium features paid for but never enabled. A tenant review usually pays for itself.
Can you migrate us from another platform?
Yes — from Google Workspace, on-premises Exchange, IMAP providers or another Microsoft tenant. Migrations are staged with mailbox, file and Teams content moved on a defined cutover plan and a coexistence period so nobody loses access mid-transition.
What security should be enabled in our tenant?
At minimum: MFA for all users, legacy authentication blocked, conditional access policies, Defender for Office 365 safe links and attachments, mailbox auditing, external sharing governance, privileged role review, and Intune device compliance. Most of these are already included in licensing organizations hold.
NEXTRelated capabilities
Related cloud and security capabilities
Microsoft 365 work usually connects to identity, backup and wider cloud infrastructure.
Providing Two Decades of IT Experience
Request an IT assessment for your Burlington organization
We review your current environment, security posture, cloud footprint and support model, then outline what to fix first and what it should cost.