IT Services · Burlington, Ontario
The full technology services catalogue
Ten capability domains covering everything from a password reset at 8:05 a.m. to a multi-site cloud architecture review. Most Burlington organizations engage a subset under one managed agreement rather than buying services individually.
HUBSBurlington service hubs
Start with the capability you are shopping for
Each hub page covers scope, delivery approach and the questions organizations usually ask before engaging.
Domain 01Capability domain
Managed IT & Support
The operational core: the service desk, the tooling that keeps devices healthy, and the process discipline behind both.
- IT help desk
- Remote IT support
- Onsite IT support
- Endpoint management
- Remote monitoring & management
- Mobile device management
- Patch management
- IT asset management
- Configuration management
- Employee onboarding & offboarding
- Executive white-glove support
- Co-managed IT
- IT documentation & knowledge management
- Service desk management
Domain 02Capability domain
Microsoft 365 & Modern Work
Administration, security and governance across the Microsoft cloud productivity stack, including the parts most tenants never enable.
- Microsoft 365 administration
- Exchange Online
- Microsoft Teams
- Teams Phone & Teams Rooms
- SharePoint Online
- OneDrive for Business
- Microsoft Entra ID
- Microsoft Intune
- Microsoft Defender
- Microsoft Purview
- Microsoft Copilot readiness
- Power Platform, Power Automate & Power Apps
- Microsoft licensing review
- Tenant migrations & consolidations
Domain 03Capability domain
Cloud & Datacentre
Architecture, migration and ongoing operation across Azure, AWS, Google Cloud and hybrid infrastructure.
- Microsoft Azure
- Amazon Web Services
- Google Cloud & Google Workspace
- Hybrid cloud
- Multi-cloud operations
- Cloud migration
- Cloud architecture & landing zones
- Cloud security posture
- Cloud backup
- Cloud monitoring
- Cloud cost optimization & FinOps
- Virtual machines & cloud storage
- Cloud networking
- SaaS management
Domain 04Capability domain
Cybersecurity
Layered controls across identity, endpoint, email, network and data — configured, monitored and evidenced.
- Identity & access management
- Multi-factor authentication
- Conditional access
- Privileged access management
- Endpoint detection & response (EDR)
- Managed detection & response (MDR/XDR)
- Email security & anti-phishing
- SPF, DKIM & DMARC
- SIEM, logging & SOC integration
- Vulnerability management
- Penetration test coordination & remediation
- Security awareness & phishing simulation
- Incident response planning
- Zero Trust roadmap
Domain 05Capability domain
Network & Infrastructure
The physical and logical plumbing: firewalls, switching, wireless, servers, virtualization and multi-site connectivity.
- Firewall design & management
- Switching & routing
- Business Wi-Fi design
- VLANs & network segmentation
- VPN & secure remote access
- SD-WAN & multi-site connectivity
- ISP & carrier coordination
- Network monitoring & performance
- Structured cabling coordination
- Server management
- Virtualization
- Storage & capacity planning
- Hardware lifecycle & refresh
- Print & peripheral infrastructure
Domain 06Capability domain
Backup, Recovery & Continuity
Three separate disciplines, built to a defined recovery point and recovery time rather than to a nightly job that appears to run.
- Server & endpoint backup
- Microsoft 365 backup
- Cloud & SaaS backup
- Application & database backup
- Immutable & air-gapped backup
- Offsite replication
- Recovery testing
- RPO & RTO definition
- Ransomware recovery planning
- Disaster recovery design
- Business continuity planning
- Continuity tabletop exercises
Domain 07Capability domain
Strategy, Governance & Compliance
Executive-level technology leadership: roadmaps, budgets, risk registers, policy and audit readiness.
- vCIO services
- vCTO services
- Technology roadmaps
- IT budgeting & capital planning
- IT financial management
- Risk assessment & registers
- Policy & standards development
- Compliance readiness support
- Cyber-insurance questionnaire support
- Client security review responses
- Vendor management & contract review
- Executive & board reporting
Domain 08Capability domain
Data, AI & Automation
Governance first, then automation. Access control and data quality determine whether AI tooling helps or leaks.
- Data governance & classification
- Permission & oversharing remediation
- Retention & records management
- Copilot readiness assessment
- AI acceptable-use policy
- Workflow automation
- Systems integration
- Reporting & business intelligence
- Data migration
- Document management structure
Domain 09Capability domain
Software, Applications & Integration
Support for the business applications work actually runs on, and the connections between them.
- Line-of-business application support
- Application hosting
- ERP & MES coordination
- Practice & case management systems
- Custom software development
- API & systems integration
- Database administration
- Application lifecycle & upgrades
- Vendor escalation management
- Software asset & licence management
Domain 10Capability domain
Procurement & Workplace Technology
Sourcing, standardizing and deploying the technology people use every day, at a cost you can forecast.
- Hardware procurement & standardization
- Software & licence procurement
- Device deployment & imaging
- Meeting room & AV technology
- Telephony & unified communications
- Office relocation & build-out IT
- New site deployment
- Warranty & lifecycle tracking
- Asset disposal & data sanitization
- Technology cost benchmarking
Providing Two Decades of IT Experience
Not sure which services you actually need?
An assessment is usually the cheapest way to find out. We review the environment, identify what is exposed or unsupported, and propose scope in the order that reduces the most risk first.