Endpoint detection & response (EDR) · Burlington, Ontario
Endpoint Detection & Response for Burlington Businesses
Behavioural EDR on every endpoint, backed by a managed detection and response (MDR) service that watches, triages and acts on alerts around the clock. Signature-based antivirus alone no longer meets the Detect and Respond functions of the NIST Cybersecurity Framework.
What this covers
- Behavioural detection, not signature matching alone
- 24/7 analyst-monitored alert triage through MDR
- Automated isolation of compromised endpoints
- Coverage across Windows, macOS and servers
- Incident timeline and root-cause data retained for review
01Why EDR replaced antivirus
Detection has to assume the perimeter will be crossed
Traditional antivirus asks whether a file matches a known bad signature. EDR asks whether a process is behaving like an attack, which catches the techniques signature-based tools miss entirely.
EDR agents record process activity, network connections and file changes continuously, and correlate that activity against known attacker techniques. When behaviour crosses a threshold — credential dumping, lateral movement, ransomware-style file encryption — the endpoint can be isolated automatically while an analyst investigates, containing the incident before it spreads across the network.
Running EDR without anyone watching the console is common and largely ineffective, because alerts triaged days later have already let an attacker establish persistence. Managed detection and response (MDR) puts analysts on the alert stream continuously, so containment decisions happen in minutes rather than after a Monday morning review.
This capability maps directly to the Detect and Respond functions of NIST CSF 2.0, and the timeline data it produces is exactly what NIST SP 800-61 incident handling procedures call for when an investigation needs to establish what happened and when.
02What's covered
Scope of EDR/MDR service
Detection and response across every device that connects to your Burlington network.
- EDR agent deployment across workstations and servers
- Behavioural and machine-learning threat detection
- 24/7 security operations centre alert monitoring
- Automated endpoint isolation on confirmed threats
- Threat hunting for indicators not yet alerted
- Ransomware behaviour detection and rollback where supported
- Fileless and living-off-the-land technique detection
- USB and removable media control policies
- Agent health and coverage gap reporting
- Integration with identity and email alerting for correlation
- Incident timeline reconstruction
- Monthly threat and detection summary reporting
03Response workflow
From detection to closed incident
Every alert has a defined path from detection through to documented resolution.
Alert triage
SOC analysts assess every alert against context — what the device does, who uses it, what else is happening on the network — before deciding on action.
Automated containment
Confirmed malicious behaviour triggers automatic network isolation of the endpoint, stopping lateral movement while the device is investigated.
Root cause analysis
The process tree and timeline behind an incident are reconstructed so the entry point is understood, not just the symptom that was caught.
Threat hunting
Analysts periodically search for indicators of compromise that did not trigger an automated alert, closing the gap that pure automation leaves open.
Escalation to incident response
Confirmed incidents beyond routine containment escalate into the formal incident response process, with the EDR timeline as the evidentiary starting point.
Reporting
Monthly summaries cover detections, response actions and coverage, giving management and insurers visibility without needing to read raw alerts.
FAQCommon questions
Questions Burlington organizations ask
How is EDR different from the antivirus we already have?
Standalone antivirus mainly matches known malware signatures. EDR watches behaviour over time, catches techniques that do not rely on a known-bad file, and gives analysts the tools to investigate and isolate a device when something is wrong.
What does MDR add beyond the EDR software itself?
EDR software generates alerts; MDR is the analyst team that watches those alerts continuously, decides what is a real threat, and takes containment action. Without that layer, alerts pile up unreviewed.
Will isolating an endpoint disrupt the user's work?
Automated isolation is reserved for confirmed high-confidence threats and disconnects the device from the network to stop spread. It is a deliberate trade-off — brief disruption to one device against preventing a wider incident — and the affected user is notified immediately.
Does this cover servers as well as laptops?
Yes. EDR agents are deployed across workstations, laptops and servers, including virtualized server environments, since servers are frequently the target once an attacker has a foothold.
NEXTRelated capabilities
EDR/MDR is one layer of a defended environment
It works best alongside email security, identity controls and a tested incident response plan.
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