Privacy Policy

Who this policy applies to

This website, burlingtonitservices.ca, is operated by Griffin IT Group. Burlington IT Services is a local-market website operated by Griffin IT Group and is not a separate legal entity. Any reference to "we", "us" or "our" in this policy means Griffin IT Group.

Information we collect

We collect the information you choose to provide through our contact form or by contacting us directly — typically your name, organization, email address, telephone number, approximate user count and the details of your enquiry.

We may also collect limited technical information automatically, such as pages visited, referring source, browser type and approximate region. This information is used in aggregate to understand how the site is used.

How we use your information

Information you submit is used to respond to your enquiry, to prepare an assessment or proposal where requested, and to maintain a record of our correspondence. We do not sell personal information, and we do not share it with third parties for their own marketing purposes.

Where we use service providers to host this website or to deliver email, those providers process information only on our instructions.

Retention

Enquiry records are retained for as long as necessary to respond, to maintain a business record, and to meet legal or accounting obligations. You may ask us to delete information we hold about you where we are not required to retain it.

Security

We apply administrative and technical safeguards appropriate to the sensitivity of the information we hold, including access control, multi-factor authentication and encryption in transit. No method of transmission over the internet is completely secure, and we encourage you not to send confidential material by unencrypted email.

Cookies

This site uses only the cookies and storage necessary for the site to function and, where enabled, basic aggregate analytics. You can block or delete cookies through your browser settings.

Your rights

Under Canadian privacy legislation, including PIPEDA, you may request access to the personal information we hold about you, ask us to correct it, or withdraw consent to its use, subject to legal and contractual restrictions. Contact us using the details below and we will respond within a reasonable period.

Changes to this policy

We may update this policy from time to time. The version published on this page is the current one, and material changes will be reflected here.